DIVE Trials Ltd - Privacy policy

1. Who We Are

DIVE Trials Ltd is a UK-based company committed to improving diversity and inclusion in clinical trials. This privacy policy explains how we collect, use, and protect your personal data in line with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We may collect the following information depending on your interaction with us:
- Name and contact details (email, phone number)
- Ethnicity (for participation in engagement and insight panels)
- Organisation details and invoicing contacts (for partners)
- Records of Memoranda of Understanding (MoUs) and Service Level Agreements with partner organisations
- Registration information for Equality, Diversity, and Inclusion (EDI) workshops
- Newsletter subscription preferences
- Website and form usage data (via cookies, if consented)

Note: For our trial matching tool, personal information entered will **not be stored**. It is used temporarily to suggest trials and then deleted automatically.

3. Special Category Data

As part of our engagement and insight programmes, we may collect **ethnicity data**. This falls under Article 9 of UK GDPR. We collect this only with your **explicit consent** and for the purpose of improving inclusion in research. Data is anonymised where possible and held securely.

4. How We Use Your Data

We use your data to:
- Deliver engagement and insight sessions
- Provide trial matching information (non-stored)
- Register you for courses and events
- Manage organisational partnerships
- Send relevant updates and newsletters (only if you opt in)
- Monitor and improve the accessibility of our services

5. Legal Bases for Processing

We rely on the following legal bases:
- Consent (e.g. newsletter sign-up, ethnicity data)
- Contract (e.g. partner MoUs, SLAs, invoicing)
- Legitimate interests (e.g. service improvement, user inquiries)

6. Data Sharing and Storage

We do not sell your data. We may share your information with trusted service providers (e.g. email platforms, secure hosting providers) under strict confidentiality agreements.

All data is stored securely in UK/EU-based systems compliant with GDPR.

7. Your Rights

You have the right to:
- Access the data we hold about you
- Request correction or deletion
- Withdraw consent at any time
- Object to or restrict certain processing

To exercise these rights, email: info@divetrials.com

8. Retention

We keep personal data only for as long as necessary for the purpose for which it was collected. For example, partnership documents are retained for 6 years for auditing, while newsletter contact info is retained until you unsubscribe.

9. Cookies and Analytics

Our website uses cookies for basic functionality and anonymous analytics. You can manage your cookie preferences at any time.

10. Contact Us

If you have any questions or concerns about this policy, please contact:

DIVE Trials Ltd
Email: Info@divetrials.com
Registered Address: Henleaze House, 13 Harbury Road, Bristol, England, BS9 4PN